Silva’s undercover name was Alex Garcia, and he posed as a failed pharmacy owner from Philadelphia.
At one point, Stevens threatened Todd outside and beat him for not working hard enough.
When Silva questioned the employee about why he allowed himself to be treated so badly, Todd replied that he had to keep his job so he could support his mother and he worried that if he stood up for himself, he would be fired.
In response to Steven’s abusive behaviour and barking orders at his employees, Silva responds by asking Stevens to speak with him outside.
When he asked why Stevens yelled at his employees, the manager explains: ‘If I don’t scream at them, they don’t listen to me.’
Gaining confidence, the manager added: ‘I’m not going to let you continue telling me I’m disrespecting my crew. Have you been in the fast food business before?’